Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at go.ao.gao@gmail.com

Many designs are composed of two or more layers. Each element of the design will be in a layer, but we may also group elements by colors. It’s depending on the nature of the design itself and what we think is better for the user according to our experience.

If you wish to ungroup layered files, you can do so by following these steps:

*Cricut Design Space:

A/ Open the SVG file on your design mat and click on the Layers Panel.

B/ Click anywhere in the design to select it. All the individual layers in the Layers Panel will be highlighted.

C/ With the layers still highlighted, click the Ungroup button on the bottom of the Panel.

D/ You can now work with each layer individually.

PS: if you plan to resize your design, you must do so before ungrouping, so everything remains in proportion.

*Silhouette Studio Designer Edition:

A/ Open the SVG file on your design mat, select Edit, Layers in the top menu bar. This will open the layers menu on the right side of the screen.

B/ You will see that there is a main layer, with a series of layers detailed below. Click on each layer to move it individually.

More complex designs can have sub-groups within the layers, particularly ones with multiple layers of the same color. In this case, you will see that one of the layers will be labeled Group on the panel. When you click on these layers on the design mat, just right-click to further ungroup and reveal the sub-layers below.

PS: if you plan to resize your design, you must do so before ungrouping, so everything remains in proportion.

*Brother ScanNCutCanvas:

Open the SVG file on your design mat, right-click on the design, and select Ungroup.

PS: if you plan to resize your design, you must do so before ungrouping, so everything remains in proportion.

*Sure Cuts A Lot:

Open the SVG file on your design mat, right-click on the design, and select Ungroup.

PS: if you plan to resize your design, you must do so before ungrouping, so everything remains in proportion.

Yes, absolutely! There are allow unlimited commercial use.

PLEASE NOTE: You may not sell these designs on any print on demand website like Zazzle, Amazon, Teespring, Spreadshirt or any other similar design and upload site. 

Yes, absolutely. You can use the PNG file for iron on transfers for making t-shirts. 

To unzip a file all you need is to download WinRAR software on your computer. You can download this software by just clicking on the link below:

Download Winrar 

How to use it:

  • When you download a folder, you will see this: 
1.JPG
  • Right click on zip folder and then click on EXTRACT to folder name as following:
  • Your file will be unzip now and now you will see a new folder like this:
3.JPG
  • Now your folder is unzipped and you can use it as per your requirement. 

Let us know if you need further assistance. You can contact our customer support and our agents will be happy to assist you. 

Installing a Font on Windows

1. Open the font folder, which will show the font or fonts you downloaded.

2. Open the folder, then right-click on each font file and select Install. You must repeat this for all the individual font files (such as Butler_Bold and Butler_ExtraBold).

3. Our font should now be installed! If you downloaded more than one font, repeat steps three and four for each folder.

Installing a Font on Mac

1. Open the folder, which will show the font or fonts you downloaded as part of the zip file.

2. For each font, click on its individual folder, and open one of the files, such as “Charmonman-Bold.ttf.”

3. Once you open it, Font Book should open, and you’ll see something like this:

4. Click Install Font in the bottom right corner.

5. Once your font is installed, you’ll see a screen like this:

6. Repeat steps three through seven until you’ve installed all the individual font files (such as Charmonman-Bold.ttf and Charmonman-Regular.ttf) onto your device.

7. If you’ve downloaded more than one font folder, repeat steps two through seven until you’ve installed all the font folders. 

File devivery - Your files will be available to download once payment is confirmed.You should see a Download now link on the order confirmation page. You also receive an email with the ability to download the file. 

I'm here to help! Contact me or send me a message on Facebook with the product name, your program version, a description of the problem and any screenshots that might help me understand the issue. 

All designs have an SVG file included. The svg sometimes adopts the icon of the browser (Chrome, Internet Explorer or Microsoft Edge) that you download it from. All my SVG’s have the Microsoft Edge icon.

Please upload the SVG file with the browser icon to your software as you normally would, it should work just fine. You can also identify the SVG by the file name, which ends in .svg. If you still can’t access it, please contact me and I’ll email it right over. 

We do our best to keep errors at a minimum. Our goal is to help you save time in finding design ideas so you can spend more time to grow your business. So if you ever encounter errors in the design, feel free to contact us, specify the bundle's name where the mistake was found and we will report this immediately to our design team. The correct version will be updated shortly.

Thanks for visiting our page!